FAQ - Frequently asked questions

What are the shipping times for your products?

All orders are processed within the day or next day, then delivery time is 5-11 days depending on where you live.

Do you ship anywhere in the world?

Yes, absolutely. We ship worldwide.

Where are you located?

Our offices are located in Lyon , France .

Do you provide product tracking information?

Yes, wait 3 days after your order and ask us by email for the tracking of your order: hellosoije@gmail.com

Some items are missing from my order, what's happening?

Our products may be shipped separately depending on your order. For example, if this contains items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: hellosoije@gmail.com and we will resend you an item as quickly as possible.

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can trace your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at the following address: hellosoije@gmail.com.

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days following the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy.